Error message is deleted at check-out using discount code
complete
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Mie Gottschalk - mitliv.dk
When we give a discount code, for example, 40 kr off purchases over 99 kr, an error message comes up that confuses customers into thinking that there is an error. Even if the discount is deducted from the order amount, it makes customers stop and get confused - and this should not happen at the check-out, where everything should be done as smoothly as possible. I suggest that this message be deleted when the order meets the conditions and only appears when, as in this case, you have not added DKK 99 to the basket. Here's an example so you can see what I mean.
Daniel Casse
marked this post as
complete
This one is now complete and ready to use. Watch the release here:
https://mcb.canny.io/changelog/fejlmeddelelse-i-check-out-slettes-ved-brug-af-rabatkode
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Lars Holmgaard LINDS AS
Daniel Casse: As stated in my response further down, we were 3 customers in October 2022 who chose to share the expense to resolve the bug for all customers across the platform. A mistake that you stubbornly kept insisting on 'works as it should'.
After an absurdly long production time of 7 months for the 3 hours of development, you choose to formulate the release as if it were something you yourself came up with to optimize the platform. I find it embarrassing on several levels.
Daniel Casse
Lars Holmgaard LINDS AS: It's absolutely true that 3 customers have teamed up to pay 3 hours for this development, and thank you for that.:)
We thought it was a really good idea and wanted to make it but, the post didn't have enough votes for it to be something we could put into production, it's not something we decide, it's the community that votes. Therefore, a really good solution is to order the task as a paid task, then it can be started without so many votes.
When something is rolled out on the platform to everyone, then of course it gets a release so we can point out that the opportunity is there. It's going to benefit everyone, that's the whole idea.
Lars Friis Hansen
marked this post as
in progress
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Lars Holmgaard LINDS AS
I have now spoken to Mie and PH and we have agreed to share the cost so that this (for us) obvious platform flaw can be resolved as soon as possible and for the benefit of all your customers.
But, it is in protest that we pay for it. In my opinion, you should have solved it by yourselves at no cost to us customers when it is such an obvious barrier to the use of discount codes. Especially when it only takes 3 hours to solve the problem for all your customers at once.
The solution allows you to define two different texts. One when the conditions for using the discount code are not met (e.g. “Error: You must buy at least 400 DKK incl. VAT to obtain the discount”) and another text when the discount code is approved (e.g. “The discount code is now approved and activated”).
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Lars Holmgaard LINDS AS
I have heard NOTHING from you. What is Status?
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Lars Holmgaard LINDS AS
I don't understand this platform bug hasn't been fixed yet - it's almost 4 months ago?
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Lars Holmgaard LINDS AS
Totally agree - also a point I've pointed out earlier.
Lars Friis Hansen
marked this post as
under review
Estimate: 3 hours